Refund policy

Return and Refund Policy

Last updated: September 2026

OpsReady Store primarily sells digital products supplied electronically.

Unless a product listing specifically states otherwise, no physical product is supplied and therefore there is nothing to physically return.

Digital products

Digital products may be made available shortly after payment has been successfully processed.

Where required by UK consumer law, you may be asked to:

expressly consent to digital content being supplied during the 14-day cancellation period; and
acknowledge that your right to cancel may be lost once supply of the digital content begins.

Change-of-mind refunds

Once digital content has been supplied or made available for download in accordance with the applicable cancellation requirements, we do not normally provide refunds simply because you:

change your mind;
purchase the wrong product;
no longer require the product;
fail to read the product description before purchasing; or
do not have suitable software to open the stated file formats.

This does not affect your statutory rights.

Faulty, corrupted or incomplete files

If a file is:

corrupted;
missing;
inaccessible;
materially different from the product purchased; or
otherwise faulty,

please contact us at info@OpsReadyGroup.co.uk and include your order number where available.

We will normally first try to resolve the problem by providing:

a corrected file;
a replacement file;
renewed download access; or
another appropriate remedy.

If the digital content is faulty and cannot be satisfactorily corrected or replaced, you may be entitled to a price reduction or refund in accordance with your statutory rights.

Duplicate purchases

If you accidentally purchase the same product more than once, please contact us with the relevant order details.

We will review genuine duplicate purchases and, where appropriate, refund the duplicate transaction.

File compatibility

OpsReady products may include:

Microsoft Word — DOCX
Microsoft Excel — XLSX
PDF
ZIP files

The exact formats supplied are stated on the relevant product page.

You are responsible for ensuring that you have suitable software to open and, where applicable, edit the stated file formats before purchasing.

A lack of compatible software does not, by itself, mean that the digital product is faulty.

Compliance products and templates

OpsReady products are practical business, operational and compliance resources.

They must be reviewed and adapted to suit your own:

business;
premises;
activities;
employees;
equipment;
risks; and
applicable legal or regulatory requirements.

Purchasing an OpsReady product does not guarantee:

regulatory compliance;
approval by a regulator or enforcement authority;
a particular inspection or audit outcome; or
that the product will be suitable without adaptation for every business.

OpsReady products do not constitute legal advice.

Refund processing

Where a refund is approved, it will normally be returned to the original payment method.

Processing times may depend on Shopify, the payment provider and your bank or card issuer.

Physical products

OpsReady Store does not currently sell physical products as part of its standard catalogue.

If physical products are introduced in future, any applicable return conditions will be stated on the relevant product page and this policy will be updated accordingly.

Your statutory rights

Nothing in this policy excludes or restricts rights you may have under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.