Frequently Asked Questions

What is OpsReady?

OpsReady creates practical digital compliance, safety, operational and management resources for businesses and organisations.

Our products are designed to help businesses organise their records, improve consistency and manage day-to-day compliance more effectively.

Are your products physical products?

No.

Unless a product listing specifically states otherwise, OpsReady products are digital downloads only.

No physical product will be posted.

What happens after I buy a product?

Once your payment has been successfully processed, you will receive access to the digital files included with your purchase.

The exact delivery method may vary depending on the product and the Shopify digital-delivery system in use.

What file formats are included?

Depending on the product, your download may include:

Microsoft Word files — DOCX
Microsoft Excel files — XLSX
PDF documents
ZIP folders containing multiple files

The exact contents and file formats are listed on each product page.

Are the documents editable?

Where a product includes Microsoft Word or Excel files, these are normally provided so you can adapt them to suit your own business.

You can usually add:

your business name
your logo
site-specific information
responsible persons
procedures
review dates
other relevant business details

PDF files may be supplied for ready-reference or printing purposes and may not be editable.

Do I need Microsoft Office?

Some products contain Microsoft Word or Excel files, so you will need suitable software capable of opening and editing those formats.

Before purchasing, please check the file types listed on the individual product page.

Which countries do your packs cover?

The jurisdiction depends on the individual product.

For example, some products may be specifically designed for:

England
England & Wales

Our current catalogue includes jurisdiction-specific editions where available. Food Safety packs are available for England, Wales, Scotland and Northern Ireland. Fire Safety packs are available for England & Wales, Scotland and Northern Ireland. Other products state their jurisdiction clearly in the product title and description.

Always check the product title and description before purchasing.

Are the documents guaranteed to make my business legally compliant?

No.

OpsReady products are practical management and compliance resources designed to help businesses organise their systems and documentation.

Every business is different.

You remain responsible for reviewing and adapting the documents to reflect:

your premises
your activities
your equipment
your staff
your risks
your procedures
current legislation and official guidance

Using an OpsReady product does not guarantee regulatory approval, legal compliance or a particular inspection or audit outcome.

Are OpsReady documents approved by regulators?

Unless specifically stated otherwise, OpsReady products are not officially approved, certified or endorsed by regulators or enforcement authorities.

They are practical business resources designed to support good operational management.

Do your products replace professional advice?

No.

OpsReady products are practical operational and compliance resources and do not constitute legal, financial or other regulated professional advice.

Where appropriate, you should obtain advice from a suitably qualified professional.

Can I add my own business logo?

Yes.

Where editable Word or Excel files are supplied, you may customise them for your own internal business use, including adding your organisation's branding.

Can I share the pack with my employees?

Yes.

You may provide relevant documents to your employees, workers or contractors where this is necessary for legitimate internal use within the purchasing organisation.

Can I share the files with another business?

No.

A standard purchase is licensed for use by the purchasing business or organisation.

You must not distribute the original templates or complete packs to unrelated businesses.

Can I resell the files?

No.

You must not:

resell OpsReady products
redistribute the original files
upload them to another marketplace
offer the documents as your own product
reproduce the pack for resale
use the files to create a competing commercial template pack

Can consultants use the documents for clients?

A standard purchase is intended for one purchasing business or organisation.

Consultants who wish to use OpsReady templates across multiple unrelated client businesses should contact us regarding appropriate licensing.

Will I automatically receive future versions or updates?

Not unless the product page specifically states that updates are included.

We may improve or update products over time, but purchasing one version does not automatically entitle the buyer to every future edition or replacement product.

What happens if legislation changes?

Businesses are responsible for keeping their systems and documents under review.

We may update OpsReady products where appropriate, but you should always check that any document you use remains suitable for your business and reflects current requirements.

What is your refund policy for digital products?

Because OpsReady products are supplied digitally, refunds for change of mind are not normally available once the digital content has been supplied or made available for download, where the required consent and acknowledgement have been obtained.

This does not affect your statutory rights.

Please see our Digital Downloads, Cancellations & Refunds Policy for full details.